Customer Experience

 
 

Course Information

The course aims to equip the learner with the understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team.

This course will cover the following topics:

  • the role of customer service in organisational effectiveness

  • the role and responsibilities of a representative of an organisation and work effectively as part of a team

  • the range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care

  • the awareness of consumer protection legislation, appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race

Key Information

QQI Level 5 component Certificate in Customer Service (5N0972)

Duration: 10 weeks
Delivery: Blended learning 2 hours per week
October 2024 – December 2024

Note: The commencement of all courses is dependent on the registration of a sufficient number of students.